If you feel the care that we provided has in anyway compromised patient safety or we have failed to meet accepted quality of care standards, please do not hesitate to contact the Quality/Risk Department. We will endeavor to address your concerns as promptly as possible.
If after contacting us, you feel that we still have not adequately addressed your concerns, please feel free to contact The Joint Commission by calling (630) 792-5000 or writing to them as follows:
Fax: Office of Quality Monitoring – (630) 792-5636
Mail: Office of Quality Monitoring
The Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, Il 60181
If you have questions about how to file a complaint, you may contact The Joint Commission by calling (800) 994-6610, 8:30am-5:00pm, Central Time, weekdays.